ABOUT ME

Hi, Muhammad Amir Bin Zamzam, A highly driven Technical Support Executive transitioning to Cloud Engineer role, leveraging strong adaptability, communication, and analytical skills honed over 2 years of experience. Specialized in providing technical support and customer service to users in an organization.

I built this page as part of the Azure Resume Challenge.

Certifications

Microsoft Certified: Azure Administrator Associate AZ104

June 2025

Azure Fundamentals AZ900

November 2024

Google IT Support Professional Certificate

August 2024

Work

Metacloud

Service Desk Engineer • November 2022 - February 2023

  • Front line help desk IT support
  • 0365 User administration
  • Procure hardware through tickets

    • Boustead Holdings Berhad

    IT Support Executive • July 2019 - February 2022

  • Install and configure software and computer systems
  • Troubleshoot and resolve software and hardware issues
  • Responsible for maintaining content and functions of company website
  • Analyze and testing of new software to be implemented in company workflow
  • Support the implementation of new solutions or applications